available for new roles

Carlos Ramírez

Network & IT Support Specialist based in Guatemala City.
Cisco NetAcad · Tier 1 Technical Support · UCC Products · DevNet

CCNA DevNet Associate Network Security GoTo Connect Python Linux REST APIs VoIP / UCC
Get in touch → LinkedIn ↗ Credly ↗
01

Skills

NET

Cisco Networking

Configuration and troubleshooting of network infrastructure in enterprise environments.

OSPFv2 VLANs STP EtherChannel NAT/PAT ACLs IPv4/IPv6 WLAN/WLC
SEC

Network Security

Implementation of security controls, VPNs, and firewalls in enterprise networks.

Cisco ASA IPsec VPN AAA/RADIUS Zone-Based FW IOS Firewall Layer 2 Security
DEV

DevNet & Automation

Script development for network automation and REST API integration.

Python REST APIs Linux/Ubuntu Git JSON Ansible CI/CD
UCC

IT Support & UCC

Tier 1 technical support specialized in unified communications products.

GoTo Connect GoTo Meeting GoTo Webinar VoIP Helpdesk Ticketing
SYS

Systems & Cloud

Linux environment administration, virtualization, and cloud application deployment.

Ubuntu 24.04 VMware Docker Cloud Deploy GNS3 Packet Tracer
COM

Communication

Bilingual customer support and technical documentation in enterprise environments.

Spanish (native) English (fluent) Technical Writing Documentation Training
02

Certifications

CCNA
ITN
CCNA: Introduction to Networks
Cisco Networking Academy
Issued: Apr 14, 2026
CCNA
SRWE
CCNA: Switching, Routing & Wireless Essentials
Cisco Networking Academy
Issued: Jul 21, 2025
CCNA
ENSA
CCNA: Enterprise Networking, Security & Automation
Cisco Networking Academy
Issued: Oct 07, 2025
NET
SEC
Network Security
Cisco Networking Academy
Issued: Jan 12, 2026
DEV
NET
DevNet Associate
Cisco Networking Academy
Issued: Apr 14, 2026
CISCO
DIPLO
Cisco Networks Diplomado
Universidad Galileo · Guatemala
Completed
03

Experience

Mar 2025 — Present
Tier 1 Technical Support Specialist
GoTo · Guatemala City

Technical support for GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training, join.me, and OpenVoice. Connectivity, VoIP, and UCC troubleshooting in enterprise environments.

Previous
Technical Support Specialist
CoreLogic / TELUS Digital · Guatemala

Specialized technical support for clients in the North American market.

Previous
Customer Service Representative
Everise (FedEx US) · Guatemala

Customer support for FedEx logistics operations serving the US market.

Previous
Agent / Support
VXI Global Solutions · TELUS International CA · Guatemala

Support and customer service roles in BPO environments for international clients.

04

Links & Contact